Shipping policy

Shipping Policy

Last Updated: 01-11-2025

Domestic Shipping (United States)

Processing Time

All Keeper books are printed to order in small batches to ensure premium quality. Please allow 5-7 business days for production before your order ships.

Shipping Methods & Delivery Times

  • Standard Shipping (Free): 3-5 business days after production
  • Expedited Shipping: 2-3 business days after production (available at checkout)
  • Express Shipping: 1-2 business days after production (available at checkout)

Total delivery time = Production (5-7 days) + Shipping time

Shipping Costs

  • Free standard shipping on all domestic orders
  • Expedited and Express shipping rates calculated at checkout

Tracking

You'll receive a tracking number via email as soon as your order ships.

International Shipping

We currently ship to select countries. International orders require:

  • Production time: 5-7 business days
  • Shipping time: 7-14 business days (varies by destination)
  • Customs fees: Customer is responsible for any customs duties, taxes, or import fees

International shipping rates are calculated at checkout based on destination.

Order Processing

Orders are processed Monday-Friday, excluding holidays.

  • Orders placed before 11:59 PM EST will begin production the next business day
  • Weekend orders begin production the following Monday
  • Holiday delays may extend processing times (we'll notify you if this occurs)

Shipping Restrictions

We currently cannot ship to:

  • PO Boxes (for expedited/express shipping)
  • APO/FPO addresses (standard shipping available)

Lost or Damaged Packages

Lost Packages: If your tracking shows delivered but you haven't received your order, please contact us within 7 days at keeperbooks@hotmail.com. We'll work with the carrier to locate your package or send a replacement.

Damaged Packages: If your book arrives damaged, please email us photos within 7 days of delivery to keeperbooks@hotmail.com. We'll send a replacement at no charge.

Address Changes

Need to update your shipping address? Contact us immediately at keeperbooks@hotmail.com. We can modify your address if your order hasn't entered production yet. Once shipped, we cannot redirect packages.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address provided at checkout, we'll contact you to arrange reshipment. Additional shipping charges may apply.

Questions?

Contact our customer care team at keeperbooks@hotmail.com and we'll respond within 24 hours.